Hi,
what's wrong?
Each time i add a customer to an organization the welcome mail is send, how can i change this.
Thanks in advance
Nicole Wieser
@Nicole nic_wie, are the customers that you are adding new or existing customers that you are simply associating to an Organization? If the former and you wish to never send an invite email the go to project - project settings - customer notifications and disable the Customer invited notification. If the latter, it is my understanding that that should not be happening so would be interested in knowing if that is what you are experiencing.
i've tried both ways. But the mail was always sending.
We want to add new customers to an organization and I've disabled this setting:
I’m guessing you are on server given the different notification rule naming. For sure I would leave that enabled. Is it possible that you have a Custom Notification? In cloud there is a link in the Customer notifications screen to crelate a Custom notification which is just an automation rule to send an email.
i've enabled the setting and now no mail is send.
Thanks very much.
Nicole
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