Hi, We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team. Problem We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details: * Name * Location * Dept * Line Mgr * Non-standard requests (e.g. windows laptop, ergonomic equipment) Requirements We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is: Can we integrate BambooHR (https://help.bamboohr.com/hc/en-us/articles/216835487-BambooHR-s-Open-API) with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue? Many thanks, Karyn

Hey @Alex Bernardin - Just a year late in responding :D No, we didn't but we've moved away from BambooHR now... hope you found a solution for your own team!

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can our Jira Service Desk accept API calls from BambooHR?

Karyn Tooke

Hi,

We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development team.

Problem

We currently have a process for onboarding new starters where our HR team send an alert to our Internal IT team via a Zendesk email account, which includes the following details:

Name
Location
Dept
Line Mgr
Non-standard requests (e.g. windows laptop, ergonomic equipment)

Requirements

We're currently reviewing how we can move away from Zendesk and into Jira Service Desk but we're hopefully disabling the email functionality from the Jira portal so all end users are directed to use the portal - so the question is:

Can we integrate BambooHR (https://help.bamboohr.com/hc/en-us/articles/216835487-BambooHR-s-Open-API) with Jira service desk whereby the above fields are pre-populated and submitted to our unassigned queue?

Many thanks,
Karyn

Accepted answers

All comments

Anton Chemlev - Toolstrek -

Hi, Karyn

It seems, that the best way is to use JIRA/JIRA Service Desk REST API - https://developer.atlassian.com/server/jira/platform/rest-apis/ . So at some step in BambooHR you must somehow trigger JIRA REST API for creating issues.

Or check https://www.workato.com/integrations/bamboohr+jira and https://zapier.com/apps/bamboohr/integrations/jira

Amaresh Ray_lrrs4g

Hi Karyn!

I've emailed you separately to learn a little bit more about your specific use case.

We're currently building an all new Zapier integration specifically for JSD - and that would let you automate creating a JSD ticket triggered off an employee being added to BambooHR. Are there other use cases that you're looking at?

Karyn Tooke

Hi Amaresh - So far that's the only use case we have as we are in the early stages of transition, as we become more mature in using Jira SD we will no doubt find more automation opportunities and explore options again.

Karyn Tooke

Thanks Anton, this is really helpful!

Alex Bernardin_4g2emn

@Karyn Tooke I'm curious to know if you got this working. One of my teams is looking to address a similar use case

Nigel Rochford

FYI. If you're looking for an off-the-shelf solution for integrating BambooHR with Jira, we just released an app on the marketplace. Initially Server (DC shortly), with Cloud following in 2021.

https://marketplace.atlassian.com/apps/1223438/bamboohr-integration-for-jira

Karyn Tooke

Hey @Alex Bernardin - Just a year late in responding No, we didn't but we've moved away from BambooHR now... hope you found a solution for your own team!

Mohammad Mokhtari

Hi @Nigel Rochford ,

Any update on JIRA Cloud support?

Kerli Loopman_r1mqlq

@Mohammad Mokhtari I know this is an old thread but just wanted to clarify that this indeed is now available for cloud.

OnLink - HR Systems Integration for Jira | Atlassian Marketplace

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

jira-software-cloud

api