Multi level cascading select in JSD 7.13.0

Question

Dear community ,

We are setting up Jira Service Desk (Latest version 7.13.0) .

We have filed

1) Issue Type ,

2) Category

3)Component

4) Organisation

5)Queue Name .

We have a requirement like when an Issue type is selected based on the issue type  the respective  "  Component , Category , Organisation and Queue Name  " fields should update automatically  .

Can somebody help me and  give me the suggestion for this  .

Please let me know if there is any addon available for this kind of  multi level cascading select for Jira Service Desk 7.13.0.

Thanks,

Sham

Shamshuddin Althamash K · Answer

hi Francis,

Greetings for the day.

Thanks for your reply .

I have installed Table grid editor in my JSD  with evaluation license and exploring it but  not able to understand .

I dont know scripting . Please help me in setting the below example

here the requirement is like this  :

there are three filed for multi level cascading  1) Organisation 2) Component and 3)Category.

" Organisation " field contains values :  Org1 , Org2

" Component  " field contains  contains :   Comp11, comp12 , comp13  , comp21 , comp22 , comp23

"Category "  : field contains    :    cat11 , cat12  , cat13  ,    cat21,cat22 ,cat23

when I select Org1   in Organisation filed

the component filed should populate   comp11 comp12 comp13  and

Category filed should populate  : cat11 , cat12 , cat13

============

when I select Org2   in Organisation filed

the component filed should populate comp21 comp22 comp23  and

Category filed should populate  : cat21 , cat22 , cat23

Please help me in doing this.

Thanks,

Sham

francis · Answer

Hi @Shamshuddin Althamash K,

The Table grid editor for server app has a multi level cascade where the drop down lists can made dependent on issue values.  It is service desk compatible

Check out some examples here

Francis

(PS. I'm with the team that builds this app)

Shamshuddin Althamash K · Answer

hi Alex,

Thanks for your reply .

is there any way  or other addon where I can get a multi level select options in a single row .

for the filed  1)component 2) organisation 3) category 4) queue name in a single row .

All the 4 fields should appear in a single row as a multi level select