nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

When I assign a ticket to a user, it always comes in my name when ticket is created.

Mandeep Singh_p0o17r

When I assign a ticket to a user in Jira, it always comes in my name when ticket is created. It was never like that earlier. Please help

Accepted answers

All comments

Patrick Cartier [Candylio]

Hi @Mandeep Singh,

Are you creating the ticket right in Jira?

You should check your workflow to see if there are any post-functions that are setting the assignee as you or 'currentuser'

There also might be an automation rule in project settings that is assigning the ticket to you after it's created.

The only other thing I can think of is the default assignee, but that shouldn't override you assigning the ticket to someone else.

Hope this helps!

Mandeep Singh_p0o17r

Yes, I am creating a ticket in Jira. I will share the steps. This might help you to give me the solution.

I create a ticket
While creating a ticket I get an option to assign user to ticket
That field says assignee and in selection box default option is automatic.
When I select user from suggestion box and click submit, still ticket is created in my name as I am project lead. This was not happening earlier

Patrick Cartier [Candylio]

did you check the things I mentioned above regarding workflow post-functions, automation rules, and default assignee?

Mandeep Singh_p0o17r

I have checked the project settings, default assignee is un assigned. To cross check I checked the other project and there if I create a ticket and assign a user I don't face a problem. Settings are same...

Please help....

Mandeep Singh_p0o17r

Thankyou for the steps. I will define briefly what I did.

I opened project settings.

Clicked on workflow scheme assigned to task.
You will see two options of workflow in the shape of diagram and text.
I selected diagram and clicked on edit.
Clicked on check box before show transition labels.
Clicked on create transition and on the right hand side clicked on post functions.
I got the list and deleted option of assign ticket to lead of the project or developer

It worked for me.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server