How to enable users to read service desk issues?

Question

We have setup a Jira Service Desk 3.9.4 project and customers can e-mail in or create issues via the servicedesk portal.  I have another set of users that need readonly access to the issues.  These other members are being denied.   I have added their usernames to both the "Users" and "Readonly" roles and visiting issue links still end up with access denied.  I have read through the User and Roles documentation, but still need help on how to enable additional users read access to issues.

Update:  After view the "Project Permissions", I believe only Administrators and "Service Desk Team" have any granted permissions according to this default "JDS Permission Scheme".

Thanks, Bernie

Bernard Duffy · Answer

Matveev,

Thank you for this suggestion... I'll follow-up on this early next week when I or a "higher level" administrator can look at this "Browse Projects" permission.  The "JDS project permission scheme" appears to be read-only in my corporate environment even though I am a project administrator.

Alexey Matveev · Answer

Hello,

You should make sure that the mentioned roles have the Browse Projects permission in the JSD project permission scheme.