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Jira really slow

Andrea C

I have Jira Server instance installed on t2 large AWS EC2 instance connecting to an AWS RDS PostgreSQL db.

Jira is becoming increasingly slow, sometimes it takes 5 minutes just to load the login page.

Any help on how to troubleshoot this is much appreciated.

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Alexis Robert

Hi @Andrea C,

how did you configure you JVM parameters ? Could be a symptom of Garbage Collection taking a lot of time.

Check this page on how to have a look at your current settings.

On a side note: how many users are accessing the application and how many issues do you have on this instance ?

Let me know if you have any questions,

--Alexis

Andrea C

Hi @Alexis Robert,

I didn't configure the JVM parameters myself and it's also possible that they were never configured but just left the default ones.

I would say a maximum of 10-15 users can access the Jira Software application. There are currently 22 projects and 4064 issues.

What should I check first?

Thanks,

Andrea

Alexis Robert

Hi,

you can check this page for more information on how to check your instance performance.

You'll need to check the logs and see if any errors are logged for example.

Let me know if you have any questions,

--Alexis

Andrea C

Hi,

I check the garbage collections logs in /opt/atlassian/jira/logs/atlassian-jira-gc-2018-12-13_14-41-39.log.0.current

I can see some errors like:

2018-12-13T14:41:56.277+0000: 16.966: [GC (Allocation Failure) [PSYoungGen: 207782K->4809K(232448K)] 236808K->35394K(494592K), 0.0100766 secs] [Times: user=0.02 sys=0.00, real=0.02 secs]

2018-12-13T14:41:57.104+0000: 17.793: [GC (Allocation Failure) [PSYoungGen: 209097K->5719K(232960K)] 239682K->38744K(495104K), 0.0119325 secs] [Times: user=0.02 sys=0.00, real=0.01 secs]

2018-12-13T14:41:57.644+0000: 18.334: [GC (Allocation Failure) [PSYoungGen: 210007K->5175K(232960K)] 243032K->40791K(495104K), 0.0092484 secs] [Times: user=0.01 sys=0.00, real=0.01 secs]

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