Cannot delete a field that is required by Jira or Jira Service Desk

Yousaf

Hello together,

as the title suggests, I cannot edit the request type of a project anymore.

I´m not sure why this is happening but email requests can also not be made. When I send a test mail, it just never arrives as a ticket.

 

So when I try to edit the email adress, this message appears:

To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one here.

 

So I click on here but that brings me back to the beginning when I can´t edit the request type. 

I googled for a solution and saw, that there are only two fields required when email requests should be possible: summary and description. 

 

But how can I set them if I cannot even access them? 

 

Hoping for some help here.

Best Regards

Brant Schroeder

In the administration section of the service desk you will need to select Request Types from the left handed menu.  Choose an existing request type that you would like to use or create a new one for incoming emails.  Ensure that the request type has the Summary Field and Description Field.    Now return to your email setup and select the request type you just setup and everything will work.