Auto Response

Question

Hi All -

Can an auto response be created to the reporter comments -

Example

Reporter Comment : XYZ

JIRA Auto Response

Hi [Reporter];

Thanks for your email, we received your update :

[XYZ]

We are looking into it and will update you shortly.

Thanks,

MA

Patrick Cartier [Candylio] · Answer

I can second this as I was looking into it and couldn't find a way to customize the content to your requirements using the out-of-the-box automation tool within Jira Service Desk

unknown · Answer

Hi @Mostafa AbdElKader,

You can achieve this using Automation for Jira. Where you will able to configure the automation using trigger and based on conditions you can customise the content of the email.

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

Thanks,

Sravya