Error while posting changes. Proxy and WebSocket.

hutsi

1. Open the page
2. Click "Edit"
3. Make edits
4. Click "Refresh"

TO BE:
The editor should close and open the edited page.

AS IS:
An error occurs.
"Connection timed out. If this happens again, contact your Confluence administrator. You may be using a proxy server that blocks WebSocket connections."

Office proxy is indeed used and there is no possibility to change it.
Are there any other ways out? What does WebSocket use?

Kiran Panduga {Appfire}

Hi @hutsi,

Generally, Collaborative editing in Confluence requires a WebSocket connection. If one can't be established due to a timeout, or a proxy server or firewall that doesn't allow WebSocket connections, the editor will fail to load.

There are multiple reasons, one see this error message.

• Unsupported Web Browser
• Proxy disallow the web socket connections
• SSL configuration, if applicable
• Firewall disallow the web socket connections

I would recommend to check the network connection and review the atlassian-confluence.log file to identify the exact reason for encountering this issue.

Plus, If SSL configuration is in place, make sure to trust the certs into JAVA keystore.

For additional information, please refer to the below KB article

https://confluence.atlassian.com/confkb/confluence-throws-the-editor-didn-t-load-this-time-error-when-trying-to-edit-a-page-840796639.html

 

Thanks,

Kiran.