our confluence users have trouble accessing a specific space. it does not load the tree on the left .
https://hill-rom.atlassian.net
Hi @[deleted]
If there are ever performance issues on cloud I usually check here first: status.atlassian.com.
In this case it seems like the last issue with Confluence Cloud was December 5th. Does this correlate to when your customers are having trouble?
Next I would check for add-ons or custom macros that might make the space load slower than others.
Is it only for one space or all spaces?
Bita,
Please ensure that you have a homepage set. You can do this by going to Space Tools > Overview > Space Details > Edit > Home page: and you can set a homepage there.
the home page is set to the main top page of the space
we changed the home page as you suggested but that didn't resolve the problem.
Patrick mention looking at any plugins you have on your site. Did you install any new plugins lately? If you have you have installed a new plugin try disabling it. If that does not resolve the issue you should submit a support ticket to Atlassian - https://support.atlassian.com/contact/#/
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