nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Portal URL

Tamas Soos_3i04k2

Hi,

We use the Server version of the Jira Service Desk, and now we are trying to create a public webpage for the Customer Portal. It is installed to our private server, which is not accessible for customers, so we would like to redirect it to a public page. With IIS we could not do that, so we decided to use a separate physical Linux server for this (using Tomcat).

Our system admin tried everything, but now we get the following error message when we try to reach that public webpage:

Could you please help what could be the problem? I tried to find any known issues about it, but I am not the responsible for this task in our company, I just try to help to our system administrator.

So I would be thankful even for a simple link with the solution for this problem.

Thank you in advance!

Tamas Soos

Accepted answers

All comments

Nic Brough -Adaptavist-

This is your Tomcat server throwing back data instead of sending the page data. It's obviously getting something from Jira, but not processing it correctly. This isn't a Jira problem really, its in whatever you are doing in the "redirect".

Ideally, you should probably do a complete redirect - the server at support.palmsecsolutions.com shouldn't serve up much more than a tiny bit of Javascript that takes the user off to the Jira portal.

Tamas Soos_3i04k2

Hello Nic,

Thank you for the answer. Currently we are using the following nginx reverse proxy configuration (accordgin to the Atlassian support page):

location /servicedesk/ {

proxy_pass http://demora:8080/servicedesk/ ;

proxy_set_header X-Forwarded-Host $host;

proxy_set_header X-Forwarded-Server $host;

proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;

client_max_body_size 10M;

include conf.d/servicedesk.allow; ### restrict access

deny all;

}

Are we wrong somewhere?

Thank you again for your help!

Tamas

Nic Brough -Adaptavist-

Hmm. That mostly looks right, but we need to check the rest of the config.

Have you set your Jira's connector location to /servicedesk, and the base url to support.palmsecsolutions.com/servicedesk ?

Tamas Soos_ijrw9y

In the meantime I tried to set the Jira connector (according to

https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html). I modified the BaseURL in the System settings, and I also modified the \conf\server.xml file. However, it wasn't clear for me if I need to modify the \Confluence\conf\server.xml OR \JIRA\conf\server.xml file. I tried first with the \JIRA file. I stopped the "Atlassian JIRA" service, and modifeied the server.xml file as follows:

However, the JIRA service cannot be started, it failed with an error. With the original server.xml file it started properly - so I copied back the original one.

Then I tried the \Confluence\conf\server.xml file. The Service "Atlassian Confluence.0 Confluence080318143036" has been stopped, the xml file has been modified. The Service can be restarted without any problem; however neither the Customer Portal nor the Confluence can be started (The Confluence is in our private server, so it was not a big suprise). So I copied back the original server.xml file.

And I must wrote back the BaseURL to the original one (our private server address).

So now I don't know what to do. I am sure, that the problem is somewhere here, but I cannot solve it.

In a separate comment I am going to send the whole config file, maybe it will be useful for you.

Btw, which BaseURL should I use: http://support.palmsecsolutions.com OR http://support.palmsecsolutions.com/servicedesk

Thank you again for any help!

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