Import of Backup failed

Question

Hi all!

I recently tried to perform a backup action of my confluence system on a seperate server ( or more, a seperate machine with linux on it). I installed the same Confluence version that the backup was made on, put the backup in the restore folder, started it, and then just got an

"Import failed. Check your server logs for more information. Could not roll back Hibernate transation"

Error. Since I am not very good with these kind of errors, nor do I understand the log files, could you help me to find the source of the error? =)  Google just told me that it might be a problem with the SQL Version, but since it did not install any of such, I do not know where the error lies...

Some more information: its Confluence 5.6.3 Server Edition, 64 bit

Thanks in advance!

Kind Regards!

Guilherme V. · Answer

Hey Carsten,

It could be a memory error as you can check in the following documentation:

* Cannot create or restore XML backup due to OutOfMemory errors

You could check your logs and see it if indeed is that 
.

Cheers,

Luiz Maia_v4bla4 · Answer

Hi Carsten!

There are several possible causes for XML backup issues, and to be honest, the possibility of failures in this process is pretty high. We always suggest using the Production Backup Strategy to migrate content between different instances of Confluence.

Also, troubleshooting XML backup issues require log analysis to understand what might have caused the issue, so I'd suggest you raise a support ticket at support.atlassian.com for this issue.

Thanks!

Regards,
LM