Approval Button in Service Desk Portal: How to improve Feedback

Question

Hello,

it seems that when a supervisor approves a request in the portal it not clear to the user that his approval was accepted by the system

The fact that the approve button remains on the page makes many users click it again because they think there was a problem.

It seems writing a comment is not clear enough.

This happens when there are multiple persons that need to a approve.

Is there a way do hide / disable the button once it has been clicked?

kind regards

Jens

Angélica Luz · Answer

Hi Jens and Marcus,

To further investigate this issue, I've opened a ticket with our support.
Then we can check logs and also you can send us screenshots of the workflow configuration, so we can better understand what is happening in order to fix the issue.

Regards,
Angélica

Jens Kisters __SeibertSolutions · Answer

Hi Angelica,

as we are experiencing a behaviour different from the one on your test system should we maybe open up a support ticket for this problem?

kind regards

Jens

Marcus Nowak · Answer

Hello Angélica,

the problem appears in Chrome, Firefox, Edge and IE11 and it happens to any approver (with or without ServiceDeskLicence). I tested it, with myself in an issue (generated an by me and me as an approver).

As Jens discribes, we only notice this problem, if there are more than one supervisor until every party made a decission.

Best regards,

Marcus