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How do i configure and integrate Jira Service Desk version 3.15 with Jira version 6.07?

Venug Pampati

Question 1:

I have the following Jira products running on same instance with versions :

Atlassian JIRA (v6.0.7#6106-sha1:76d7c58)
Atlassian Confluence 5.4.2, Team Collaboration Software.

Now i would like to add Jira Service Desk 3.15 Version and configure integration with above Jira products.

I have learned that there are some compatibility issues arise here.

Please provide your thoughts and recommendation how do i configure and integrate the Service Desk with my existing Jira Products

Question 2:

On a second thought since Jira Service Desk is now available as stand alone application i am thinking of installing the Service Desk as Stand alone application on separate instance. Once I did can I able to configure and integrate with above listed Jira products without having any upgrade ? by using any plug ins , if so please provide me the available plug in details.

Please provide your thoughts.

Accepted answers

Nic Brough -Adaptavist-

Do not use even try to versions that are incompatible within Jira. They are not supported for good reasons (often that just "it doesn't work")

Confluence is not a Jira application, it is a separate application. Version 5 will work fine with Jira 7.x although you might find the Jira macros aren't as useful as the ones in Confluence 6+

>On a second thought since Jira Service Desk is now available as stand alone application i am thinking of installing the Service Desk as Stand alone application on separate instance.

Why? This will reduce your "integration" with the existing Jira Core (and Software?) installation and need a new set separate licences. You will need to set up new integrations and do more work to make it work with the two existing servers. Short version - there are probably no benefits for you in doing this

All comments

Ismael Jimoh

The simple answer it’s not possible update your JIRA.

Now as to why, there has been a major change to JIRA source code as of 7 and the service desk code is based on this version of Jira hence you will break compatibility between the application.

If you must set up a separate server but then I’ll advise looking up application links compatibility before this.

Ismael Jimoh

https://confluence.atlassian.com/applinks/application-links-version-matrix-779174762.html

from the above you cannot connect the applications.

Nic Brough -Adaptavist-

Do not use even try to versions that are incompatible within Jira. They are not supported for good reasons (often that just "it doesn't work")

Confluence is not a Jira application, it is a separate application. Version 5 will work fine with Jira 7.x although you might find the Jira macros aren't as useful as the ones in Confluence 6+

>On a second thought since Jira Service Desk is now available as stand alone application i am thinking of installing the Service Desk as Stand alone application on separate instance.

Venug Pampati

What is the possible solution that i should approach.

Venug Pampati

What is the solution for Jira? Any thoughts?

Nic Brough -Adaptavist-

Upgrade Jira 6.0 to 6.4, then to 7.0, then to 7.13. Then use Admin -> Manage applications to install a valid version of Service Desk

Optionally, upgrade Confluence to 6.latest as well, but this is not strictly necessary (although I'd still strongly recommend getting it to at least 5.8)

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