Why am I not receiving any tickets in my queue when I send an email to the custom

Question

I already configure custom email, but when i send one email, i not receiving ant tickets.

I already chek the logs

Thank you!

Olga Videc · Answer

Hello,

Check this,

https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html

https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

https://confluence.atlassian.com/jirakb/service-desk-is-not-pulling-its-email-anymore-829037111.html

Hugo Martinez_dn6zv3 · Answer

Ues, I have checked and still not working.

Thank you

Olga Videc · Answer

Hello @Hugo Martinez

Have you checked your Customer Permissions?

Project -> settings -> Customer Permissions

BR, Olga