How do you renew a license when the person who set it up has long since gone?

Question

We have a Confluence license. Someone who's long since left the company liked it and has set it up and paid for it. Now it's complaining that it needs more money for updates, so I click on the link. It asks me to log in as someone I don't know.

So I click on the "Help logging in" link. this takes me to support pages, so I click on "Contact". This takes me back to the same login page, and I don't have a login.

So if these guys make it SO hard to pay them money, why should I bother?

If anyone's reading this, by all means get in touch. Otherwise I think I'm switching the company to Readmine.

Frank Leonhardt · Answer

Thanks! I was looking everywhere in support for something like that. I should have guessed it'd be found under sales instead!

JP _AC Bielefeld Leader_ · Answer

Hi Frank,

you might want to open a support ticket at

https://www.atlassian.com/company/contact/purchasing-licensing

I'm pretty sure, they will help you ASAP.

Best

JP