Hi,
I run a department of implementation consultants running projects globally through Jira where clients have access to the Jira project and work directly with my people to finish the job. Once the project is done they are removed from jira and use the Service desk login to create and manage support tickets. This is no problem for the first implementation project, but a huge one in project two.
When starting the second project they will both be a Customer user in Service desk and a Jira user with access and privileges to their project. In this case they loose access to the customer portal unless they get a Service Desk Agent license. (unless i'm mistaking).
If in project two and we don't use a agent license for them they can either see the customer service desk interface or the Jira project access.
My question to the community is:
Is there a way to run the projects and support without adding a Agent license to the users?
