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JIRA Startup Failed - You cannot access JIRA at present. Look at the table below to identify the reasons

Mark Meade

I installed a 30 day trial of JIRA and the Greenhopper plugin. Yesterday I was using both just fine. Today I receive this message:

JIRA Startup Failed

You cannot access JIRA at present. Look at the table below to identify the reasons

Description

The following plugins are required by JIRA, but have not been started:

•Atlassian JIRA - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)

•Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)

•Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

•Opensocial Plugin (com.atlassian.gadgets.opensocial)

•Gadget Directory Plugin (com.atlassian.gadgets.directory)

•Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)

I have stopped and restarted the Service and it doesn't help. I have re-booted my machine and it doesn't help. I am using JIRA 5.0 and Greenhopper 5.9.

I have to assume that yesterday the plugins started without any issues. I have no idea why they would not start today. When I left yesterday I shutdown my machine and today I started it back up. I don't know of anything that happened that could have caused this.

How can I get this issue fixed?

Thanks,

Mark

Accepted answers

Mark Meade

Thanks Andrew. I wasn't able to disable or exclude the JIRA directories for my anti-virus software because that is controlled at our network server level. Instead I disconnected from the Network and stopped all anit-virus software services from running on my machine. This allowed JIRA to start successfully. I then restarted the anti-virus software and things were fine. That will get me by for now since I am still evaluating the software for 30 days.

Thanks to all for your suggestions.

All comments

Chris Mylonas1

hi mark,

same.

You'd best give what you are running JIRA on.

I had installed the 30day trial on an AWS EC2 small (1.7GB RAM)instance and it worked. I then saved the image and rebooted it on the same small isntance and it worked again. I then left it running and tried to start it on a micro (613MB RAM) instance but it failed with this error too.

Not sure if it's because of the limited RAM, or because I left the small instance running (therefore two concurrent JIRA trials).

Mine is running on CentOS 6, java 1.6.0_29, tomcat 6.0.33

Cheers

Chris Mylonas1

I have the same

Renjith Pillai

Mostly it is due to memory issues, as this error was solved in my case by increasing the RAM in my case. I was running Jira on a virtual machine.

Mark Meade

I am running Windows 7 Professional.

Processor - Intel Core Duo CPU P8700 @ 2.53 GHz

Memory - 2 GB

32 bit Operating System

I had Task Manager running at one point so I could monitor the JIRA startup and it never went to 100% utlitization. When I tried to access JIRA it did go to 100% utilization for a moment.

I'm not convinced it is a memory issue because everything was running fine the day before, and I didn't change what I was running on my machine.

Any other ideas?

Andrew Frayling

Hi Mark,

Are there any errors in the log files? If there are errors could you post them here? If there aren't any errors in the logs then this Knowledge Base article might help - http://confluence.atlassian.com/display/JIRAKB/JIRA+Fails+to+Start+Due+to+Bundled+Plugin+is+Disabled

Andrew.

Mark Meade

I found this at the bottom of the atlassian-jira.log file:

2012-03-01 15:33:29,438 main INFO [atlassian.jira.startup.JiraStartupLogger]

JIRA 5.0 build: 713 started. You can now access JIRA through your web browser.
2012-03-01 15:33:29,717 main FATAL [atlassian.jira.startup.JiraStartupLogger]

********************************************************************************************************************************************************************************************************
The following plugins are required by JIRA, but have not been started: Atlassian JIRA - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin), Embedded Gadgets Plugin (com.atlassian.gadgets.embedded), Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard), Opensocial Plugin (com.atlassian.gadgets.opensocial), Gadget Directory Plugin (com.atlassian.gadgets.directory), Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
********************************************************************************************************************************************************************************************************

2012-03-01 15:33:29,735 main FATAL [atlassian.jira.upgrade.UpgradeLauncher] Skipping, JIRA is locked.
2012-03-01 15:33:29,735 main INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.
2012-03-01 15:33:30,917 main FATAL [jira.web.dispatcher.JiraWebworkActionDispatcher]

JIRA startup failed, JIRA has been locked.

2012-03-01 15:36:18,065 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

Modified Files : jira-application.properties
Removed Files : None

2012-03-01 15:58:24,169 Thread-42 INFO [atlassian.jira.startup.DefaultJiraLauncher] Stopping launchers
2012-03-01 15:58:24,269 Thread-42 INFO [atlassian.plugin.manager.DefaultPluginManager] Shutting down the plugin system

Andrew Frayling

Hi Mark,

It looks like the Knowledge Base article I linked to could be relevant, but also it looks like JIRA is locked. Have a look at http://confluence.atlassian.com/pages/viewpage.action?pageId=223220062# to see if you have a lock file in your JIRAHOME directory, remove it if you do and try restarting.

Andrew.

Mark Meade

I've tried removing the file .jira-home.lock in the JIRA home directory; however, it gets recreated each time I start the Jira Service.

I tried to follow the steps of http://confluence.atlassian.com/display/JIRAKB/JIRA+Fails+to+Start+Due+to+Bundled+Plugin+is+Disabled but first I had to figure out how to get into the bundled hsqldb database.

I found that I could access hsqldb with this command: c:\Program Files\Atlassian\JIRA>java -cp lib/hsqldb-1.8.0.5.jar org.hsqldb.util.DatabaseManager -user sa -url jdbc:hsqldb:database/jiradb

I then tried to execute this command in the dbtool: select * from propertyentry e join propertystring s on e.id=s.id where e.property_key like '%plugin.state%';

I got this error: Table not found in statement [select * fromo propertyentry] / Error Code: -22 / State: S0002

So I only executed this: 4.Delete plugin caches and restart JIRA: Deleting the plugin cache means deleting the $JIRA_HOME/plugins/.bundled-plugins and $JIRA_HOME/plugins/.osgi-plugins folders

Now only three plugins did not start:

The following plugins are required by JIRA, but have not been started:

Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)
Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)

Is there a better way to access the hsqldb database?

Thanks,
Mark

Renjith Pillai

Mark you also checked the memory being used in task manager (in the Performance tab)? And what other softwares are installed in this machine?

Mark Meade

Thanks to all for your suggestions.

Ramiro P

In the beginning I had this error because I was behind a proxy server. Could this be your issue?

Mark Meade

In my case it was the anit-virus software that seemed to be causing the problem.

Ramiro P

Which anti-virus do you have? Maybe you can add an exception.

Andrew Frayling

Cool, glad you got it working. If you're happy with the answers could you mark my answer as correct?

Cheers,

Andrew.

Mark Meade

We use McAfee. I am not able to setup any excecptions because that is done via our IT department. From my machine I bascially have no ability to adjust the McAfee settings.

Kseniya Zadoroz

I have not any antivirus software, I'm working with JIRA on the virtual machine. I use all your suggestions, but it doesn't help. Always some of plugins did not start.

Please help me!!!

Kseniya Zadoroz

https://confluence.atlassian.com/display/JIRAKB/JIRA+Fails+to+Start+Due+to+Bundled+Plugin+is+Disabled

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