[Customer Portal] How to bypass "popular and recent" choice and go strainght to "browse all" page.

Question

Hi to all,

our company uses Jira Service Desk Server Based.

I'd like to modify the landing page of our Service Desk Customer Portal page in order to get straight to the "browse all" section of the page (and it'd be super if i could translate in italian the text "Which of the following best describes what you need help with?". How can i achieve that ?

Thanks in advance, Luca

Anton Chemlev - Toolstrek - · Answer

There's a cool page - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customizing-the-customer-portal

You can see a list of such plugins in the lower part of the page.

What about JS, the main idea is to embed your custom code. You can try JS Includer plugin, or add Web Resource with ScriptRunnerr (if you have it) or create your own plugin with web resource (check dev docs, it is very easy).

In code you can use smth like this:

var browseButton = document.getElementsByClassName('cv-smart-portal-browse-portals')[0];

browseButton.click();

This is raw code without checkin if you are on proper page, etc.

Luca Deboli · Answer

Thank you Anton, could you please let me know what kind of plugin can do that or at least let me understand how to get the same result via javascript ?

Thank you, Luca

Anton Chemlev - Toolstrek - · Answer

Hi,

This feature is gathering interest, as you can see - https://jira.atlassian.com/browse/JSDSERVER-4976?_ga=2.239348929.318954242.1544685400-67811880.1523279597

But for now it seems there are 2 variants: use some customization plugin for JSD or use custom JS.