nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Portal

rzh535

Hello folks, I am currently working on setting up a Jira Helpdesk. Since our company us relatively small and only serves a few major customers, we have decided to create a project for each customer. But now we have the problem that customers who come to our homepage can see all other customers or “Projects”, which looks unprofessional, if they press for example the “Browse all” button. If someone knows how and if this can be changed, I ask for a quick answer.

Yours sincerely

Accepted answers

Tom Lister_fo1j4e

Hi @rzh535

are you grouping your customers into Organisations?

have you set any customer permissions in the projects?

https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html

I’ll check my set up when I reach my desk

All comments

Tom Lister_fo1j4e

Hi @rzh535

are you grouping your customers into Organisations?

have you set any customer permissions in the projects?

https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html

I’ll check my set up when I reach my desk

rzh535

Hello @Tom Lister,

I am currently in Training and therefore unfortunately have very Little experience with Jira. What exactly do you mean by "grouping your customers into Organisations"?

Tom Lister_fo1j4e

Hi @rzh535

welcome to the community

Service desk allows you do define organisations and then add your customers

try some of these articles and come back with questions as you go

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organisations

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html

rzh535

Hello again @Tom Lister,

The first problem I encountered is that I cannot find any global customer permissions under Jira settings>Applications>Jira Service Desk>Configuration. (See Appendix)