Rich text on customer portal comment field

Kyle Li

Hi guys,

do we have any way to archieve to make comment field on customer portal to be a rich text render? We need the @User function on customer portal

Angélica Luz

Hi Kyle,

Thank you for reaching out to Atlassian Community!
Currently, it's not possible to mention users and customer through the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-288
Please, click on vote and watch to receive updates about the feature.

As a workaround, you can use the format [~username] in order to mention customers.

Regards,
Angélica