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custom field change doesnt appear in issue history

Hi,

we've just migrated to jira 5.1.4 and noticed, that a change of a custom field value on an issue is not stored in the issue history.

I would be grateful for any ideas of what the problem coud be

thanks

Rad

Accepted answers

Udo Brand

Backup your JFS settings
uninstall JFS
Shut down JIRA.
Delete contents of the <tt>JIRA Home Directory\caches\indexes\changes</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\comments</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\entities</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\issues</tt> directory
Remove the content of the following directory:
- <JIRA Home Directory>/plugins/.bundled-plugins
- <JIRA Home Directory>/plugins/.osgi-plugins
Restart again.
Perform re-indexing
Install JFS again
import your JFS settings

It worked on our side (don't ask me why)

Udo

All comments

Udo Brand

Have you any third party Plugins installed?

Udo Brand

We have the same issue. Atlassian think it might be due to a third party plugin (in our cases the JFS Plugin). We were not able to confirm it yet...

yes, we use third party plugins

we use JFS plugin too...

Renjith Pillai

Can you elaborate, how is the change being done? Is it done using a standard JIRA workflow action or Edit or is it done by the plugin?

i tried to change the custom field value by editing the issue and using postfunction "Update issue custom field" but i cant see the change being recorded in the issue history

Udo Brand

Backup your JFS settings
uninstall JFS
Shut down JIRA.
Delete contents of the <tt>JIRA Home Directory\caches\indexes\changes</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\comments</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\entities</tt> directory
Delete contents of the <tt>JIRA Home Directory\caches\indexes\issues</tt> directory
Remove the content of the following directory:
- <JIRA Home Directory>/plugins/.bundled-plugins
- <JIRA Home Directory>/plugins/.osgi-plugins
Restart again.
Perform re-indexing
Install JFS again
import your JFS settings

It worked on our side (don't ask me why)

Udo

Thanks Udo, your suggestion + suggestion from Atlassian support (points 3 to 10 from your list + deleting directory Catalina located under <tt>$JIRA_INSTALLATION\work)</tt>worked!

I appreciated your help,

Regards,

Rad

Anthony Van Alp1

I have used the same workaround with success - however it seems that if I stop/start my JIRA instance I get the same problem and have to go through the full cycle above to make all correct - Is there still a JFS root cause issue that needs to be addressed?

Udo Brand

Hi Anthony, If I member it correct we didn't had the the JFS plugin installed correctly with the patches provided by quisapps. After we did that we had no further issues.

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