Collecting customer satisfaction (CSAT) feedback on CLOUD auto response

Question

Hello,

We have CSAT turned on for our cloud solution. I was wondering if there is a way to set up/customize an auto-response for when people leave feedback for us. For instance, we would like to thank them for leaving a feedback, but we will also like to redirect them to another page to take a survey. Is this possible?

Thank you,

Andrea Aznar

Andrea Aznar · Answer

Angelica,

Thank you for providing those links. I have voted for them, so hopefully, they make it to a sprint in the near future.

Thank you,

Andrea Aznar

Angélica Luz · Answer

Hi Andrea,

Thank you for reaching out to Atlassian Community!
Currently, it's not possible to customize the satisfaction survey. We have some feature requests suggesting the ability to style the satisfaction, add more columns, change the image, for example.
- Customize the Service Desk satisfaction survey labels
- Customize Satisfaction Feedback wording on every selected rating
- Add the ability to Style Customer Satisfaction
- Ability to Add more Columns to Satisfaction report
- Custom Image on Customer Satisfaction Feedback
Please, click on vote and watch to receive updates about the features.

If you have any other question, please let us know.

Regards,
Angélica