nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change Issue Type based on value of Single Select Custom Field

Alvin_junjul

Hi All,

Can I change Issue Type on Create Issue Screen based on the value of Single Select Custom Field?

Scenario is if 1 is selected on Single Select Custom Field, Issue type changes to Service Request

if 2 is selected, issue type will change to Bug.

tried using behavior but no luck.

Thank you

Accepted answers

All comments

Matthias Gaiser _K15t_

Hi @Alvin,

you could write a ScriptListener which listens to the Issue_Updated event. This script could then check for your custom field and adapt the issue type accordingly.

If you search for ways how to change the issue type with scriptrunner, you can also checkout this answer.

Having said that, it is important that your issue types share at least the same workflow, otherwise you'll most likely run into troubles in case you want to convert the issue and it is in a state which does not exist in the other workflow.

What is the reason why you don't change the issuetype directly?

Cheers,
Matthias.

Alvin_junjul

Hi @Matthias Gaiser _K15t_ , Thank you for the very fast response. I want to change it real time , in front of the screen before a user creates the ticket, not after the creation, that's why I try to use Behavior. Is it possible?

Alvin_junjul

@Matthias Gaiser _K15t_ I have different workflow for those issue types, that's why I want to change issue type right on screen based on the value of single select custom field.

Matthias Gaiser _K15t_

Are you talking about a customer creating an issue via the JSD portal? (You have added the label jira-service-desk-server). Or a user creating an issue via the usual Jira create action?

If Jira: Why don't you let them simply choose the issue type directly?

If JSD: You can configure your request types and map the issue types to them accordingly. I'd recommend guiding the users with the request types to create the correct issue type in the end.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

scriptrunner

jira-service-desk

adaptavist

jira-service-desk-server