How do I add a Do Not Reply statement to email notifications

Question

We have some workflows that we don't want to reply to, but currently, there is nothing in the email notification they receive to let employees know not to reply to the notifications.  What's the quickest or simplest way to accomplish this?

Ryan Goodwin_ygcjl8 · Answer

This is old, but looking for answers today found this is part of service desk projects under the project settings > customer notifications > edit templates.

yadeniji · Answer

Thanks for the reply.  I found a workaround by changing the email templates that get used with the various notifications.  I wanted to edit the name attached to the email address used, but doing it this way ensures people see it and read it to see what the response is to their queries.

Petter Gonçalves · Answer

Hello Yinka,

Thank you for raising this question.

Could you please provide us with the kind of notifications we are dealing with? Is it issue updates notifications, customer notifications?

If possible, provide us with a screenshot of the notification you are referring to so we can better understand your request?

We will be waiting for your answer.