Is there a way to send a email to a certain address if a service desk agent gets below a certain customer satisfaction rating?
Hi i @Atul Vig
i would use filter subscriptions to generate and send emails based on a scheduled running of a filter.
This blog post explains the features really well
https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4
Thank you Tom, i will give this a try.
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