Priority issues created by e-mail

Question

Hello!
Our Jira is set up to create issue from email. We do not use any mail plugins.
Previously, if I sent email from the outlook, with a tag of "high importance", Jira created a issue with priority "blocker".

Now something has stopped working and issue are created with priority "critical" instead of "blocker". How can I return as it was?

Elifcan Cakmak · Answer

Hi,

I don't think so. Jira's default mail handler is very limited in that sense. If there is no info about it on the document, I assume it cannot be done. Sorry couldn't be more helpful.

Regards,

Elifcan

SergKulakov · Answer

This is true. But we need the default status of the medium.
Is it possible to do this without mail handler plugins?!

Elifcan Cakmak · Answer

Hello,

Can you check your default priority on the priority scheme used by that project then?

According to the document, you need to put blocker at the top of the line and choose default priority as one that is below blocker. For example below screenshot, I need to put High as default priority if I want to tag the issues created by mail as Blocker.

Regards,

Elifcan