How Do I Control Default Priority?

Question

1) I created a priority scheme with a "medium" default priority.  When I create a new issue, the default populates correctly.  When I edit an existing issue (in the same project shell) that had no priority value, the default value shows as "critical".  Why?

2) When I change the default priority to "none" and create a new issue, the priority field pre-populates with "high".  Why?

Thanks!

Emmanuel Villanueva · Answer

Hi Olga:

Thanks for getting back to me.  Regarding the known issue: if "None" is not possible, then Atlassian should not make one of the default priority options for priority schemes.  This just adds to confusion.  See below:

Olga Videc · Answer

Hello Emmanuel,

Your new priority scheme will only affect new issues, it doesn't affect ones created prior to the change, issues that have "critical" priority are old issues right? Because priority "critical" existed in Jira 6.3 and earlier. My advice uses the filter and bulk edit those issue to the desired priority.

As far as I know priority cant have priority "none" you don't have to set the default one but it can't be "none" , i think that filed pre-populates with "high" because you have priorities ordered that way you have arrows with which you can move priorities on the scheme, I guess high is first on your list.

You wanted to set the priority to none so when the issue was created, the person who was creating it would be forced to chose the priority, if that's the case I'm sorry it's not possible. Its a known issue, look.

https://community.atlassian.com/t5/Questions/Set-default-Priority-to-Empty/qaq-p/149782

https://jira.atlassian.com/browse/JRASERVER-13048

Hope this helps,

BR, Olga