Automatic status transition based on hours, in jira service desk

Question

I have a requirement in jira service desk, where if an issue stays in Status A for more than 8 hours, the issue should automatically transition to Status B. How to handle this without using SLA, because user does not want to see any SLA on view screen

Jack Brickey · Accepted Answer

you can accomplish with an SLA and then use automation to transition the issue if the SLA expires. There is good documentation on setting up SLAs at Support.atlassian.com. Click on Service desk product and your version (cloud or server version) then search the documentation. Similarly you will find info on Automation there. Give it a go and LMK if you run into hurdles.

Olga Videc · Accepted Answer

Hello Parvez,

I agree with Jack, but if visible SLA is something that bugs you can use this extension for jira Service Desk, it lets you create SLA's visible only to specific people, lets you hide customer portals, and many more

Extension for Jira Service Desk