Problem creating Automation custom rule in Service Desk

Question

I am trying to create a custom automation rule which would assign Service Desk issue to a specific assignee based on the custom field "Department" value. I choose WHEN="Issue created"; IF="Issue matches" -> Department=<value>. Unfortunately the only THEN option I get are "Transition issue", "Add comment", "Alert user". What I need as a THEN option is to enter a value for an assignee, based on the value of the "Department" in IF. Some articles on forum state that I should be able to do it using Service Desk Automation, but I haven't found the way to do it. Is there any way to achieve what I need to? I'd greatly appreciate your assistance.

Atlassian documentation is stating that I can do it:
"Edit issue to select and change a field in your issue, such as assignee or priority. This affects fields that may not appear in each issue type."
Unfortunately I don't see this option. Any help/advice/assistance would be greatly appreciated.

Karolina Lasoń [Deviniti] · Answer

Hey @Gregory Kremer,

I think you should check out Actions for Jira Service Desk. With this app you can choose "Assign User to Issue". It will look like this:

When:  Issue Created

If: Issue matches (e.g. issuetype=bug)

Then: Assign User to Issue

Hope it helps.

Cheers,

Karolina

Gregory Kremer · Answer

Thank you for your reply, but the problem is, I don't have the Edit Issue option in drop down menu. The only 3 options I have are listed in my initial post:  "Transition issue", "Add comment", "Alert user". And that's it.

Olga Videc · Answer

Hello Gregory,

The last step Then should be: Edit issue -> Drop down Field chose Assignee and choose the desired Assignee.

Also what kind of automation did you chose on add?

Best go with custom:

When: Issue created

If: Issue matches -> your query

Then: Edit Issue -> assignee -> desired assignee