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Changing JIRA User to Portal (customer) only

Martin Hilton

Hi,

This has been answered before but does not behave quite as expected....

See...

Hi all, this seems to have been resolved by Atlassian silently. Now when you remove the application access on the user on Cloud user management (by unchecking the checked application boxes), they become purely a customer and the license count for the applications drops by one. Not as neat as the previous one-click solution but at least we are now no longer being charged for users that are now customers due to restructures, mistakes etc.

I tested this out on a client's affected Cloud instance on a colleague's account and confirmed that everything works as expected and as a customer, he is still able to log in and create requests via the JSD portal with the same login details etc.

However, when unticking the Jira Software checkbox, the licence count does go down which is good but they do not get moved to the portal only customer list. They remain in the Users list.

Kind Regards

Martin

Accepted answers

Jack Brickey

@Martin Hilton, thanks for the post. I haven’t actually tried this but interested. I looked at the other post and the JAC issue therein. I found it odd that the issue still shows as open even though your testing shows it resolved partially. You might want to add your observations to the issue. JSDCLOUD-5460

All comments

Tom Lister_fo1j4e

Hi @Martin Hilton

You mention both JSD and JIRA Software. Do you have both? The portal access is part of JIRA service desk so you would need to remove the user from Jira Service Desk and group jira-servicedesk-users.

Jack Brickey

Martin Hilton

Thanks Jack,

I've added observations to that issue.

Kind Regards

Martin

Martin Hilton

Hi Tom,

Yes I see what you mean, that makes sense. They were added as JIRA Software, I think they will need removing from JIRA Software and then adding as new portal only customers.

Kind Regards

Martin

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