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SLA is paused when due date is passed

dotneft

I'm trying to configure SLA based on due date, according example: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956713305.html.

I specified next day due date, but when it is passed SLA is paused still. Is it bug or I'm doing something incorrect? If I change due date to past date manually SLA is starting. Completely do not understand.... maybe some project settings, services settings and etc.

I have Service Desk 3.15.0.

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Miroslav Sokol

I have the same issue, have you found a solution ?

dotneft

Sorry, but still not...

toddler

Same her even in 2022, SHIT

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