Jira Service Desk - Compatibility with Jira 6.4#?

Anne Hickey

We currently are running Jira 6.4# Server and are considering purchasing Jira Service Desk.  Is upgrading our Jira core a requirement for installing Jira Service Desk?  I've seen mixed information on the topic.  Clearly being on the latest version of Jira is preferable, but if we are not in a position to upgrade our core Jira instance, could we still use Jira Service Desk?

Alexis Robert

Hi @Anne Hickey, 

 

as per this page it looks like you need at least Jira 7.0 to get Service desk to work. This ticket confirms that installing Service Desk with a 6.4.x instance will show the plugin as "incompatible".

 

I would definitely recommend upgrading your Jira instance anyway, since your version is not supported by Atlassian since March 2017 !

 

Otherwise, you could simply install Jira Service Desk on another server, depending on your needs.

 

Let me know if you have any questions, 

 

--Alexis