SLA doesn't work

Nicole nic_wie

Hi,

i've big problems with my SLA. Enclosed you find a screenshot of my defined SLA:

And i can see the violated SLA :

 

But in the SLA report there aren't any entries:

 

 

 

The initial restriction date is always empty, how can i change this?

Thanks in advance.

Nicole

 

Brittany Wispell

Hello @Nicole nic_wie

I only understand some german but from what I can see here....

 

The second image shows the tickets that are in progress by an individual. 

The red color to the bar does not mean there are 33 tickets that are past their SLA time. 

Let me know if this helps or if you have solved this issue already! 

Thanks!