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In Jira Service Management; How can i add someone as a collaborator

Paul Silbermann

How can i add someone as a

collaborator

Accepted answers

Daniel Eads

Hi Paul,

Adding collaborators is pretty straightforward! In Jira 7.0 and up, this is done via the Service Desk Team role on the project.

Navigate to the Project Settings for the project you want to add collaborators on
On the left navbar, click Users and roles
In the upper right, click the Add users to a role link
Select the user you want to add and choose the Service Desk Team role
Click the Add button to save the changes

If you didn't already see it, you can read more about what permissions Collaborators have here.

Cheers,
Daniel

All comments

Shannon S

Hi Paul,

Could you let us know which product this is in relation to?

Regards,

Shannon

Paul Silbermann

Hi Shannon,

My question is about ServiceDesk

Daniel Eads

Hi Paul,

Adding collaborators is pretty straightforward! In Jira 7.0 and up, this is done via the Service Desk Team role on the project.

Navigate to the Project Settings for the project you want to add collaborators on
On the left navbar, click Users and roles
In the upper right, click the Add users to a role link
Select the user you want to add and choose the Service Desk Team role
Click the Add button to save the changes

If you didn't already see it, you can read more about what permissions Collaborators have here.

Cheers,
Daniel

xndr

Hello Daniel,

But why is it implemented like that now? Is it because of presumable redundancy of Collaborator role since it still consumes a license? But it says in the documentation that Collaborators can leave only internal comments but the Service Desk Team role for the project gives all the rights to the project that the project team should have but not collaborators. Could you please expand on that?

Thanks

ameyer

Hi,

Collaborators need to be added to the role "Service Desk Team" in your service management project.

However, these people have NOT been given the access to Jira Service Management. They only have access to Jira Software/Jira Core. Hence you can choose their names in the role of Service Desk Team but because they have no access to JSM, they will NOT count towards the license.

They will still be able to see the issues and write internal comments on them.

Hope this helps.

azra

Lavanya_i6wtt8

Hi @ameyer

In our case, we bought a standard license for Jira Service Management, But we still use free version of Jira software. Now can I add a person who is using free version of Jira software as a collaborator in JSM ?? is that we need to pay for the collaborator license??

Thank you in advance !!

Hasan Tekin

Hi @ameyer , is this role equal to what you called Service-Desk-Team? I need to have this collaborator role, since we do not have JSM licenses no more to occupie for working on help desk tickets. How can i do that from the Admin settings, empower users to collaborator? Thanks a lot Bildschirmfoto 2022-04-19 um 11.48.48.png