nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SD Customer portal resolve issue error server issue error 500

Olga Videc

Hello, I would like to allow my collaborators to resolve the issue via the customer portal, they have jira software license, and they have a permission to close and resolve issues on permission scheme.

This is the error I get

Error

We were unable to submit your request. Please refresh the page and try again. Note that this will clear your request details.

I have a Service desk license and I can transition issue via customer portal but my collaborators cant.

Did anyone experience this before?

BR, R

Accepted answers

Olga Videc

Corrupted DB

All comments

Olga Videc

Ok I keep getting 500 error diferent versions, so I spoke with collegue he says its a server problem is there I way for me to check or to determine a problem, I don't have access to the server, he has but he doesn't do jira administration, and I'm just a beginner in this.

If anyone has any advice about how to narrow down a problem I would be grateful.

unknown

Close and Resolve issues permission are "Empty permissions", they are there only for workflow conditions and validators.

I'd tell you to check the permission schemes, I don't think this is a server problem if some users can and other can't. Jira Service Desk permissions are weird.

P.D: I'd recommend to remove the url from the word refresh in your question

Olga Videc

Hello Cristian,

Thanks for the info, but I have service desk license and my collaborators don't, they only have jira software license, does that make a difference?

unknown

I don't know how did you configure it.

Check the documentation about how to configure Jira Service Desk projects, there is too many options to tell you every use case.

Tips:

Customers can have some permissions without consuming license, including approvals and transitions from portal.
There are different customer configurations in the project.
You can use public transitions or approvals, they are not the same.

Olga Videc

Ok, I tested it I created a test user and created a special permission scheme just for him, granted him all the permissions and still the same problem.

Is it safe to say it's a server issue?

Olga Videc

Corrupted DB

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

atlassian-sdk

error