JSD duplicate customer account creation

Question

I have Jira Software and JSD running on the same instance with SSO.
Noticed that when a internal customer uses the Customer portal I get 2 accounts (one with the email address and other with the users id). Maybe an agent invited the user in advance, but the problem is that one user should not have 2 accounts set.

Any idea how to avoid this?

Pedro Santos_rd01dv · Answer

Hi, the only solution was with internal development:

When a mail is received, this app will search for the mail in our LDAP. If it exists will create the user with the corresponding userid. If not will create the the external mail.

This was included in  our SSO app

Leonardo Cagata · Answer

Hello Pedro,

Have you had any luck on finding the solution for this problem?

Pedro Santos_rd01dv · Answer

Hello Jörg,
Unfortunately not solved yet.
Seems that JSD still have a lot to improve...