Resolution filed set to "Done" irresepective of the values we set for resolution.

Question

Resolution on Issue view screen set to "Done" everytime. We have different values for resolution filed like, Fixed, Task completed, closed, Done etc. Using resolution screen we suppose to choose the differnt values for reoslution. Recently what ever the values we choose reoslution always set to "Done".

I checked postfunctions but nothing is set for resolution.

Any workaround

Alexey Matveev · Accepted Answer

Hello,

There must be an add-on, which does it for the issues.

Sergej Grasmik · Accepted Answer

Sorry, didn't see that you checked post-functions

Nic Brough -Adaptavist- · Accepted Answer

You have a post function (or possibly an automation or listener) setting the resolution to "done", after the user has chosen one.