Can't grant user access

Question

I'm unable to grant permissions to access a particular dashboard to a user.  I've added the user to the global permissions, an appropriate group (outside of a group as well), and directly to the project.  The user gets the invite  > clicks link > takes the user to Jira, but no projects are visible.

How do I fix this?

Sergej Grasmik · Answer

Check if the user exist in both (AD in Internal) directories with a same username. If yes - delete duplicate account.

Jonathan_Salaveria · Answer

Yes we do.  This user can be found in AD no problem.

Sergej Grasmik · Answer

Do you use only internal directory for user managment or also AD/LDAP?