My scriptrunner escalation script sometimes doesn't run.

Rich Scire_3nuhio

I have a scriptrunner escalation script that checks the Followup Date field and if it is that day, sends an email to the requestor.

I'm getting reports that the users are not getting the emails. Is there any way I can track the whether the script is being triggerd, if it runs, what the results are?

I'm at a loss as to how to debug this issue.

Roland Holban (Adaptavist)

If you navigate to your Escalation Services page you should see the last time your service executed under the "History" column. You could also add some logging statements to your script which checks if the system is doing the comparison right as the service might be running but failing during the comparison step.