How can I create a supervising role?

Alexandros Hatziandreou

I have one set of agents that are being supervised by one person (A) and another set that are being supervised by another person (B).

Right now, every issue can be viewed by

-a specific agent that administers all issues

-the reporter

-the assignee

I want to add viewing permissions to supervisor A and supervisor B respectively, so that each supervisor can view the issues assigned to their agents. How can I do this?   

Jack Brickey

question - are you also wanting to prevent SupA from seeing teamB's tasks and SubB from seeing teamA's tasks? If not then here is what i suggest:

1. design your queues to align w/ team A and team B (e.g. by assignee) and give them unique names. This allows the Supervisor to identify them
2. create a dashboard and lay it out with team A on the left column and team B on the right OR create two dashboard one for Team A and one for Team B

One last thing, The supervisor will either need to be an agent or they would need a Jira user license and be given browse permissions.