Hi there, Is there a way to: * Put a background image to the customer portal? * Change colours around * Make category links bigger For the JSD Server - customer portal? Thanks

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Service Desk Customer Portal Customization

Martijn Boerwinkel

Hi there,

Is there a way to:

Put a background image to the customer portal?
Change colours around
Make category links bigger

For the JSD Server - customer portal?

Thanks

Accepted answers

Carol Jones

For Server, I've played around with the below AddOn some. It didn't fit the specific use case I was looking for, but might be of some value here.

https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=overview

PJ Wysota

1) Refined Theme as mentioned above
2) https://marketplace.atlassian.com/apps/1216144/ultimate-theming-for-jira-service-desk?hosting=server&tab=overview - another option, however IMHO - Refined Theme is better suited and integrated. This has more options, but also I have noticed it is a bit messy...

All comments

Jack Brickey

On Cloud if you are an admin you can do the first two. On the portal click Customize button. Do you not see this on Server?

Carol Jones

For Server, I've played around with the below AddOn some. It didn't fit the specific use case I was looking for, but might be of some value here.

https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=server&tab=overview

PJ Wysota

Martijn Boerwinkel

Thanks Carol, I'll check this plugin.

Martijn Boerwinkel

Thank you very much Przemek, I'll try this plugin too.

Martijn Boerwinkel

Hi Jack,

Customization is very limited on Server. We do not use Cloud version, so I can not compare.

Thank you.

LarryBrock

Hi @Martijn Boerwinkel!

For JSD Server out-of-the-box (v7.3 so some things may have changed), one can customize the following:

Global or "Help Center" level: title, name, Announcement subject and message, logo including generating a theme from the logo, header bar colors

Portal or per project: Name, Introduction Text, Logo, Announcements

I'm pretty sure that one can also add a background image by tweaking the source css for the page(s) but I don't currently have a way to test.

Hope this helps,
~~Larry Brock

Genevieve (Refined Partner Manager)

Hi Martijn,

By the sounds of it you're on Server but we do also have a sister app for Cloud called Refined for Jira Cloud.

Some resources to guide you in the right direction:

Refined support site to get a feel for an end solution and also for getting help with the setup or anything about the app: support.refined.com
Refined for Jira Server/DC demo site
Refined for Jira Cloud demo site
Refined for Jira Server/DC Intro Video
Refined for Jira Cloud Intro Video

Hope this helps!

PJ Wysota

Martin, I can only add, that these guys are really helpful. :-) Hello, @Genevieve (Refined Partner Manager)

Katarzyna

Hi @Martijn Boerwinkel ,

You can also try our latest app: Theme Extension for Jira Service Desk. It's very easy in configuration and offers the possibility to create a fabulous customer portal

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