Retaining the format of the field value in the custom email notification through post function.

Pooja Singh_rypo1q

Hello,

I have written a post function which will fire an email to the designated vendor whenever the ticket reaches on Waiting for Vendor stage. The email body should contain the fields visible on the issue.

I am able fetch all the fields on to the email body. But few fields like Description and Comment have values with some  formatting.  We need the formatting to be the same when fetching the data on the email as well.

Is there a way that this can be achieved?

I have attached screenshots for reference.

Thanks in advance.

Regards,

Pooja

Carmen Creswell [Adaptavist]

Hi Pooja! 

You can get the description to show up correctly by using the email template in Plain text format instead of HTML and using $issue.description.