Post-Function - Auto-reassignment to previous assignee

Question

Hi All,

Need your help with setting up a post-function for auto-reassignment to previous assignee once issue got reopened. I reviewed topics that have been already discussed in community, but those suggestions don't really work for me.

I need reassignment to be working despite of the role. I believe I need to use the ScriptRunner, but I don't know how to write the script :/  Could you please help me?

Thank you in advance!

Valeriya Kozak · Answer

thanks for suggestion. The only challenge here that users can be of different roles, and this option allows me to choose only one role (either Dev or tester, or PM). And I need all  the roles we have.

Pavan_ak86gn · Answer

@Valeriya Kozak JMWE addon might help. https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/94863380/Use+cases+for+the+post-functions#Usecasesforthepost-functions-WhenatesterreopensanissueassigntheissuetoaDeveloperwholastworkedonit.

Valeriya Kozak · Answer

Sorry, forgot to mention, I need this at the stage when issue gets reopened after "resolved as waiting for more information".

scenario will be like:

open and assigned to User A

resolved by User A and reassigned to User B

reopened by User B -> gets automatically assigned back to User A