Jira 7.5.4 stale filter results

Question

So we've got some Filters set up and are using ScriptRunner:

Filter1: "IssueID1 OR IssueID2 OR IssueID3"

Filter2: issueFunction in subtasksOf("filter =/"Filter1/"")

This had been working fine, I guess? But: I added additional subtasks to IssueID1|2|3 today and it took ~4hrs for the subtasks to show up in Query2. Since my boss has Query2 in his JIRA Dashboard, it's kind of important that these be correct. :-)

I'm assuming there's stale cached filter results stored somewhere, but a reindex didn't help. Any ideas on how I might avoid this going forward?

Tom Lister_fo1j4e · Answer

Hi

The gadgets are views on a data component under the hood. Once displayed they will not refresh the results unless configured to use a timed refresh cycle.

Similarly your view on an issue won't change if someone else updates it unless you do something that cause a page refresh.

I think this is a common expectation of Jira screens which causes some confusion ;-)

not sure if there are any plugins that would address this. The downside of too many components refreshing is a hit on system performance.

unknown · Answer

Hi!

We are using the Filter Results gadget, and the option for "Update every 15 minutes" is unchecked. I guess this is normal then? :-(

With the update option unchecked, what is the typical refresh interval? Can the filter gadget be configured not to use cached results at all?

Thanks,

Dave P

Tom Lister_fo1j4e · Answer

Hi @[deleted]

are you displaying in dashboard using filter results gadget?

is it configured to refresh at intervals?