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Import CSV error - You cannot specify 'None' as an option together with other options

Minakshi_6zriw5

Hi I am trying to import CSV file with no blank columns. However i am facing an error -

ERROR - Issue can't be created due to the error/s [ You cannot specify 'None' as an option together with other options ]

Please advise. I have tried removing one by one column to find out root couse column but no luck.

Thanks

Accepted answers

All comments

Tom Lister_fo1j4e

Hi @Minakshi

sounds like a select list loaded with multiple options selected one of which is ‘none’.

none means no value for optional select lists and is not a valid value to load alongside actual values

do you have details of the record that is failing?

Minakshi_6zriw5

I understood the error but couldn't find where i have added none values

I am getting error for each of the record i am trying to import .

Attached sample for you from CSV-

Custom field (Epic Link),Summary,Description,Custom field (Acceptance Criteria),Component/s,Component/s,Component/s,Labels,Custom field (Delivery Channels),Custom field (Delivery Channels),Custom field (Delivery Channels),Issue Type,Fix Version/s,Assignee,Custom field (Business Owner),Custom field (Business Requirements),Custom field (UI designs)
TP-64,HTML:Mandatory Login to purchase (Logged out Member),"As a member,
I should be able to login to my account
So that I can purchase a plus subscription.
Does customer needs to be fully logged in or partially logged in is fine?
Assumption -
ASIS Login functionality.
Applicable Delivery Channel : Desktop, Mobile WEB, APP
Impacted Components : abc.com","GIVEN that I am member and I received an email notification for plus product and I am not logged to my account
WHEN I click on email offer link on Desktop browser
THEN I must be navigated to login page of online (abc.com) with all existing validation unchanged
WHEN I click on email offer link on Mobile device and don't have app downlaoded
THEN I must be navigated to login page of online - mobile browser (abc.com) with all existing validation unchanged
IF I chose to open APP as per device suggestion, I must be navigated to download the app, install the app and I must login to my account
WHEN I click on email offer link on Mobile device and I have app downloaded
THEN I must be navigated to login page of the app with all existing validation unchanged
WHEN I enter my account credentials
THEN it must be authenticated and for incorrect details, I must be informed by customised error message",EK.com,NA,NA,NA,Desktop,Mobileweb,APP,Story,Phase 1,s909169,SKYWARDS,Must Have,No Changes in UI

Tom Lister_fo1j4e

Hi @Minakshi

I see what you mean. So if you import that one record you will get the error?

if i read this CSV correctly you have

Component/s,Component/s,Component/s

EK.com,NA,NA,

Does NA mean you have no value? All CSV imports I have seen use blank entries

e.g.

EK.com,,,

Also did you create an import configuration? Is that all correct.

Minakshi_6zriw5

NA is component i have created so its value. I added this as i thought i was getting error because of leaving the entries blank

I think Import configuration is correct as i saved the configuration file after mapping fields which is below -

{
"config.version" : "2.0",
"config.project.from.csv" : "false",
"config.encoding" : "UTF-8",
"config.email.suffix" : "@",
"config.field.mappings" : {
"Custom field (Delivery Channels)" : {
"existing.custom.field" : "12215"
},
"Assignee" : {
"jira.field" : "assignee"
},
"Component/s" : {
"jira.field" : "components"
},
"Custom field (Business Owner)" : {
"existing.custom.field" : "10702"
},
"Custom field (Business Requirements)" : {
"existing.custom.field" : "10901"
},
"Labels" : {
"jira.field" : "labels"
},
"Custom field (Epic Link)" : {
"existing.custom.field" : "10006"
},
"Custom field (Acceptance Criteria)" : {
"existing.custom.field" : "10917"
},
"Issue Type" : {
"jira.field" : "issuetype"
},
"Custom field (UI designs)" : {
"existing.custom.field" : "10921"
},
"Fix Version/s" : {
"jira.field" : "fixVersions"
},
"Summary" : {
"jira.field" : "summary"
}
},
"config.value.mappings" : { },
"config.delimiter" : ",",
"config.project" : {
"project.type" : null,
"project.key" : "TP",
"project.description" : null,
"project.url" : null,
"project.name" : "Skywards Plus",
"project.lead" : "s376712"
},
"config.date.format" : "dd/MMM/yy h:mm a"
}

Brian Boyle_cog05a

I was able to resolve this error by reviewing all values in my multi-select columns and confirming their values exist as options in the jira field configuration.

Timo Matzke

Hi all. Maybe this issue occurs still for anybody. I was facing the same.

In the importer you can check the detailed protocol. I have identified the impacted rows:

In my case I tried to import a value to a multiselect custom field that was not defined. Either you ignore the field in the import or you add the value before as JIRA/Project-Admin.

Greeting from Hamburg.

Joy Davidson

Hi - Here are a couple of answers for 2023:

1) I found that the first value of a multi-select field must contain a value.

2) The logs for Jira Cloud are now referenced during the import process. Look at the bottom of the messages.

Cheers,

Joy

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