Customers can't see their requests

Question

In the customer portal, there is a list of open and closed issues.

But the only ones visible is the latest one.

I have figured out that this list depends on "Customer request type" not being empty, but when I list them without "Customer request type" NOT EMPTY they do seem to have a value.

Editing the request type manually solves the issue, but is this a bug or what?

JIRA service desk 3.5.0 (self hosted)

JIRA verison  7.3.6.

Johan Johansson · Answer

I am kind of wondering if it has anything to do with "Waiting for customer". The ones that show in the list seems to be the ones that were resolved with the first reply.

(but all issues have either resolution "Fixed" or "Done")

Johan Johansson · Answer

Hi many thanks for the reply, the permissions look like this:

The request types have been modified a bit so we have a few more:Best regards

johan

Brittany Wispell · Answer

So if you set organizations and set the two people you want to see each others tickets, you can set the tickets to that specific org and they should be able to see the tickets no matter who the reporter is.

What do your request types look like? Are they all visible on the portal? Or are there any that are hidden from the portal?

Thank you for all the images! Those are very helpful. I am not seeing anything wrong with the tickets themselves.