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Escalation Services

Krishnanand Nayak

We are using the Escalation service for to add a comment on Bugs when a certain JQL condition is satisfied.

In the comment we want to Tag the assignee. How do we do that. Here is the current code:

issueInputParameters.setComment('${issue.assignee} : This issue is In Test for more than 5 days. Please update or provide explanation regarding the blocker.')

Accepted answers

Aidan Derossett [Adaptavist]

Hey there Krishnanand!

I've been playing around with this and I think you only need to change your code slightly. Since JIRA uses Markdown with its commenting format, you need to use the Markdown syntax for tagging a user. You can do this using square brackets and a tilde:

[~username]

So, you just need to replicate this in the comment that you add:

issueInputParameters.setComment("[~${issue.assignee.name}] : This issue is In Test for more than 5 days. Please update or provide explanation regarding the blocker.")

This works on my end, but test it out on your instance and see if that does the trick.

Best,
Aidan

All comments

Aidan Derossett [Adaptavist]

Hey there Krishnanand!

[~username]

So, you just need to replicate this in the comment that you add:

issueInputParameters.setComment("[~${issue.assignee.name}] : This issue is In Test for more than 5 days. Please update or provide explanation regarding the blocker.")

This works on my end, but test it out on your instance and see if that does the trick.

Best,
Aidan

Krishnanand Nayak

It didnt work.

Aidan Derossett [Adaptavist]

Oop! Sorry, I forgot to mention that you'll need to change the quotation marks that you're using from single to double quotes. You are only able to use string interpolation ($) inside of a double-quoted string in Groovy.

Did you directly copy and paste the example that I provided, or did you edit your to match, keeping the single-quotes you originally had? If you still have single-quotes, try out the change and see if that works better for you.

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