Is it possible to assign issues in the SLA?

Question

Hi,

We want the supervisor to be assigned to the issues when the specified SLA time has elapsed. Is that possible?
If not, is it possible to send a mail automatically?

Thanks in advance.

Regards

Nicole

Nicole nic_wie · Answer

hi,

i tried to make an automation, but it doesn't work. How should i configure this?

Thanks in advance.

Regards

Nicole

Yogesh Mude_u145qk · Answer

HI @Nicole nic_wie

Yes, its possible. you need to work with Automation rule.

Add the custom rule and check.

Please have a look at the below KB.

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html