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Cannot create automation rules for project I created?

unknown

Solution: There may be no users in the dropdown, you have to type out the name of the user you want instead.

Original Issue: Afternoon, so here is my issue. I am an admin over a service desk project which I didn't create but was able to create some automation rules in. We then decided to create a secondary service desk project. I made that project but cannot create automation rules in it.

Error is: Selected user has been deleted, and there are no users in the drop down.

I appear to have the same permissions in both projects but I must be missing something somewhere. Ideas?

Thanks!

Jason

Accepted answers

Jack Brickey

@[deleted], I suspect you need to change the default user. Go to project settings -> automation to change the default user. Here is another thread that might help

All comments

Victor Mutambuki

Jason,

Compare the 2 service desk projects to identify the differences.

Victor

Jack Brickey

@[deleted], I suspect you need to change the default user. Go to project settings -> automation to change the default user. Here is another thread that might help

unknown

YES! Specifically the "you must type the name" comment. I am not sure why the drop down field to select users had no users listed but typing in the name of the user did work!